> For the complete documentation index, see [llms.txt](https://klickanalytics.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://klickanalytics.gitbook.io/docs/miscellaneous/information/customer-support-policies.md).

# Customer support policies

We believe that Customer Support works best when it is viewed as a partnership between friends.\
\
We love helping you use our website, but we do ask that you do whatever research you can do before contacting support. Below is a list of resources that can help before contacting our support team. Please review this information thoroughly for the fastest answers to your questions.\
\
**Online Support Policies**

We have a variety of online resources to help anyone better understand how to use our website, so try to browse our support articles for reference and help.\
\
**Contacting Customer Support**

We provide Customer Support to our users via the online website. We are not able to provide phone support.\
\
If you have a question about using our website, you can submit it to our support staff at <hi@klickanalytics.com>