> For the complete documentation index, see [llms.txt](https://klickanalytics.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://klickanalytics.gitbook.io/docs/miscellaneous/information/customer-support-policies.md). # Customer support policies We believe that Customer Support works best when it is viewed as a partnership between friends.\ \ We love helping you use our website, but we do ask that you do whatever research you can do before contacting support. Below is a list of resources that can help before contacting our support team. Please review this information thoroughly for the fastest answers to your questions.\ \ **Online Support Policies** We have a variety of online resources to help anyone better understand how to use our website, so try to browse our support articles for reference and help.\ \ **Contacting Customer Support** We provide Customer Support to our users via the online website. We are not able to provide phone support.\ \ If you have a question about using our website, you can submit it to our support staff at --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://klickanalytics.gitbook.io/docs/miscellaneous/information/customer-support-policies.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.